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Ordering more? Please email info@wordunited.com or call 01782698558 for larger orders.

Delivery & Returns Information

UK

Here at WordUnited we do our best to provide you customers with a range of shipping options to suit your busy lives. Our goal is to get your purchases to you as quickly as possible by the means most convenient to you. So that you know what the delivery cost will be before you place an order, all our delivery services are provided at a fixed rate, and where applicable WordUnited absorbs any VAT that would be payable on the delivery service.

All our UK Mainland delivery services are provided by Royal Mail, except for our Next Day Tracked and Saturday Services which are provided by Parcelforce.

  • Free shipping for orders above £40 is available to all our customers in the UK. This delivery service is based on our Standard Delivery.
  • Standard Delivery is our default shipping option and costs £2.95. Your order will typically arrive 3 to 5 working days from the day after your order is placed.
  • Priority Despatch service prioritises your order to ship on the same working day if the order is placed before 2pm and costs £4.75. Delivery will be 1 – 2 days after placing the order or 1 to 2 days from the next business day if the order is placed after 2pm.
  • Next Day Tracked is for customers who want to receive their order guaranteed the next day if the order is placed by 2pm and costs £6.95.
  • Saturday Delivery If you are unable to accept orders during the working week, we offer a Saturday service that costs £13.95.
  • FREE Collection Local customers may wish to consider collecting free of charge from WordUnited during opening hours. Please select the “Collect from WordUnited” option during checkout.

Our collection address is:

WordUnited, Unit 4
Reads Road
Fenton Industrial Estate
Stoke-on-Trent
ST4 2RL, UK
t: 01782 698558

 

Highlands, Islands, and Northern Ireland

Our £6.95 Next Day Tracked service takes 2 days to reach the Highlands, Islands and Northern Ireland, and orders to these destinations using the other delivery services may be at the end of the delivery window / may take slightly longer than the estimated timings indicated above.

Channel Islands

WordUnited offers a 2 – 3 day delivery service for orders up to 30Kg using Parcelforce for only £9.95.

 

Returns (UK Only):

We hope you enjoy shopping on WordUnited.com and you are satisfied with your purchase. Rest assured, if you are not satisfied with a product, you can return it if you notify us within 30 days from receiving the order. In the unlikely event that the product(s) was defective, of unsatisfactory quality or mis-described, we will also refund second class postage to return the item. Please review our Returns Policy here.

If you would like to contact us, please email support@wordunited.com or call 01782 698558.

You can post the item back to us using the following guidelines:

  • The item is in the original condition and packaging with any security seals intact
  • Repackage the products securely and send to the address above
  • Include the reason for the return, the invoice number and your email address or telephone number

The returns address is:

WordUnited
Unit 4
Reads Road
Fenton Industrial Estate
Stoke-on-Trent
ST4 2RL

 

European Orders

We can deliver most items to the following European countries and delivery normally takes between 2 to 7 days, depending on the destination country.  Please note that we can only deliver product(s) to countries in which we have the right to sell them.

 Country Belgium France Denmark Austria Portugal* Latvia Bulgaria Greece* Andorra
Germany Monaco Italy Czech Rep. Spain* Lithuania Croatia Gibraltar
Guernsey Estonia Sweden Romania Malta
Ireland Finland Turkey Vatican City
Jersey Hungary
Luxembourg Norway
Netherlands Poland
San Marino
Slovakia
Slovenia
Switzerland
Delivery Charge £9.95 £15.95 £17.95 £22.95 £24.95 £27.95 £29.95 £34.95 £49.95
Free Delivery ≥ £100 ≥ £160 ≥ £180 ≥ £230 ≥ £250 ≥ £280 ≥ £300 ≥ £350 ≥ £500
Delivery Time 2-4 days 3-5 days 3-6 days 4-7 days 3-5 days 4-6 days 4-7 days 5-7 days 4-6 days

*Please note that these delivery charges do not include non-mainland destinations in Greece, Portugal and Spain. Please contact us sales@wordunited.com for shipping prices to these locations.

 

International Orders

International delivery of most items is possible to most other countries upon enquiry. However, please note that we can only deliver product(s) to countries in which we have the right to sell them. We use Parcelforce International and can deliver up to 20 Kg to most locations. Cost is based on weight and size so please email us for a price and estimated delivery time.

Once we have sent an order confirmation to you, we will endeavour to deliver any product set out in it to the delivery address provided by you in line with the quoted shipping service charges and delivery times. We will not be liable to you for any loss or damage arising from delay in delivery. We may deliver the product(s) in instalments.

You will be responsible for the payment of any import duties or taxes that are payable outside of the UK. You must comply with all applicable laws and regulations of the country for which the product(s) are destined. We will not be liable for any breach by you of any such laws.