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Returns Policy

Right to Cancel

You have the right to cancel your order within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party (other than the carrier) indicated by you acquires, physical possession of the product(s). If your order is delivered in instalments the cancellation period will expire after 14 days from the day on which you acquire, or a third party (other than the carrier) indicated by you acquires, physical possession of the last instalment of the product(s).

To exercise the right to cancel, you must inform us of your decision to cancel this contract by making a clear statement by writing by email to sales@wordunited.com before the cancellation period expires. Please ensure that you quote your order reference and identify the product(s) which you want to cancel your order for.

If you cancel this contract, we will reimburse payments for the product(s) returned by you. We may make a deduction from the reimbursement for loss in value of any product supplied, if this loss is the result of inappropriate handling by you.

We will make reimbursement without undue delay and not later than:

(a)    14 days after the day we receive back from you any returned product(s) or

(b)    (if earlier) 14 days after the day you provide evidence that you have returned the product(s), or

(c)    If there were no product(s) supplied, 14 days after the day on which we were informed about your decision to cancel this contract.

We will make reimbursement using the same payment method you used for the initial transaction, unless you have expressly requested otherwise. In any event, you will not incur any fees charged by us as a result of the reimbursement.

You will send the product(s) in good condition and in the original packaging back to WordUnited at the address provided to you without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send the product(s) back to us before the period of 14 days has expired. You will have to bear the costs of returning the product(s) to us. You are also liable for any diminished value of the product(s) resulting from improper handling the product(s).

Product(s) That Are Defective, of Unsatisfactory Quality or Mis-described

If the reason for the return is that the item was damaged or faulty as it reached you, or was mis-described, we will refund the shipping costs to you as well costs paid by you to return the product(s) to us.